I am a UX researcher and strategist, who loves the intersection of digital and physical products & spaces
Combining my natural curiosity, love for learning, and empathy for others led me to UX Research.
My varied background has helped to round out my skillset that helps me execute complex research, and build connections with my teams and stakeholders.
Specialties
Qualitative Research
Service Design
Strategic Planning
Operating in High Complexity & Ambiguity spaces
Senior Stakeholder Management
Workshop Facilitation
Research Operations and Development
What Folks have to say about me:
“Kayla is a very effective communicator. Because our team is a support function to the wider organization, this role requires incredible communication skills to be successful. Being able to convey clear and actionable insights, which sometimes is contrary to our partners’ wishes, can occasionally present challenges. Kayla is excellent at listening to our stakeholders’ concerns, addressing them in a respectful manner, all the while maintaining our north star for data integrity and advocating for the end user. This communication style is why Kayla is good at being able to bring lots of disparate views into one room and get them all on the same page.”
“She is focused, and passionate, and reliably provides momentum and structure to move projects forward. I’ve always appreciated the way she’s able to design a research study that gets to the heart of the question that the org is asking.
She’s a fantastic researcher and leader. Kayla’s background and prior experience give her a unique perspective on how to conduct research that is relevant and valuable to the product and business — while still being an advocating and empathetic voice for the user. I’ve seen multiple projects where she’s provided critical insights for key product decisions. Also, she can be creatively lean without compromising methods when resources are constrained. ”
“Kayla is an incredibly talented and strong researcher and leader. I’ve had the opportunity to work with her at both H-E-B Digital and DISCO. Over the years I’ve worked with her, I’ve watched her consistently deliver high quality research and insights that directly informed the product and design roadmaps. Not only is she skilled at conducting research, but she is effective at building relationships with cross-functional partners and helping them make the most of the insights. I am always happy when she leads a workshop, as it is guaranteed to have high engagement and yield successful results. Finally, Kayla is an excellent mentor and manager”