I am a UX researcher and strategist, who loves the intersection of digital and physical products & spaces

Combining my natural curiosity, love for learning, and empathy for others led me to UX Research.

My varied background has helped to round out my skillset that helps me execute complex research, and build connections with my teams and stakeholders.


Specialties

Qualitative Research

Service Design

Strategic Planning

Operating in High Complexity & Ambiguity spaces

Senior Stakeholder Management

Workshop Facilitation

Research Operations and Development

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What Folks have to say about me:

She is focused, and passionate, and reliably provides momentum and structure to move projects forward. I’ve always appreciated the way she’s able to design a research study that gets to the heart of the question that the org is asking.

She’s a fantastic researcher and leader. Kayla’s background and prior experience give her a unique perspective on how to conduct research that is relevant and valuable to the product and business — while still being an advocating and empathetic voice for the user. I’ve seen multiple projects where she’s provided critical insights for key product decisions. Also, she can be creatively lean without compromising methods when resources are constrained.
— Angela Wong, Head of Design @ HEB
Kayla is an incredibly talented and strong researcher and leader. I’ve had the opportunity to work with her at both H-E-B Digital and DISCO. Over the years I’ve worked with her, I’ve watched her consistently deliver high quality research and insights that directly informed the product and design roadmaps. Not only is she skilled at conducting research, but she is effective at building relationships with cross-functional partners and helping them make the most of the insights. I am always happy when she leads a workshop, as it is guaranteed to have high engagement and yield successful results. Finally, Kayla is an excellent mentor and manager
— Taylor Peele, Head of UX Research Disco
Kayla’s great at synthesis—actually pulling out meaningful insights from all the qualitative and quantitative data we collect, and knows how to effectively organize and communicate these insights. Beyond being a crack researcher, thanks to her depth of experience in product strategy, Kayla can really take research insights and understand how they can shape product strategy. She’s adept at working and collaborating with partners and stakeholders, and invests in building authentic relationships.
— Chris Risdon, Principal Experience Designer @ HEB